Connected. Supported. Always Ready.

At R.P. Motors, we understand the importance of keeping your machinery running smoothly, efficiently, and safely. That’s why we offer AFS Connect and PLM Intelligence Remote Support and Diagnostics – a cutting-edge service that allows us to monitor, manage, and support your equipment remotely.

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Our system provides real-time monitoring of connected machinery, continuously scanning for faults, errors, and performance issues. This means potential problems can be identified and addressed before they escalate into costly downtime, keeping your operations on track and reducing unplanned service calls.

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With our remote diagnostics platform, our experienced technicians can assess the health of your machinery from anywhere, proactively determining what parts or maintenance may be required. This allows any on-site service visits to be precise, efficient, and fully prepared, saving both time and money.

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An important part of this service is Firmware-over-the-Air (FOTA) updates. FOTA allows us to remotely update your machinery’s software and firmware, often resolving faults without the need for physical connection via an Electronic Service Tool (EST). This ensures your machinery is always running the latest system improvements, reducing potential technical issues.

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For Case IH AFS Connect / New Holland PLM Intelligence-equipped machines, we also offer Remote Operator Assistance, a feature that lets our dealer support team connect directly to the in-cab display. This allows our experts to guide operators through machine setup, control adjustments, and troubleshooting – all in real time. Operators receive step-by-step guidance, making even complex machinery easy and safe to operate.

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Remote Support creates a live link between R.P. Motors staff, machinery owners or managers, and operators. This connection allows us to provide immediate assistance, guide troubleshooting, and optimise equipment settings without waiting for a physical service call. By reducing downtime, this service helps you maintain productivity and ensures operators of all experience levels can confidently and safely operate your machinery.

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With R.P. Motors AFS Connect and PLM Intelligence Remote Support and Diagnostics, you benefit from expert remote monitoring, proactive maintenance planning, and instant support when it’s needed most. It’s the ultimate combination of technology and service, designed to keep your machinery performing at its best while giving you peace of mind.